The Gamification of SAP – Interesting Concept but will it work ?? Will Gamification of Business Work ??

The Gamification of SAP – Forbes.   I have been hearing more and more talk about Gamification and its uses and impact on traditional business.  Bing Gordon, former EA exec and now VC is very big on this.  He is a believer and seems to be doing a great job of evangalizing…. I am curious […]

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The Experience You Create Does Make a Difference

Last week my family and I spent the week in Orlando down at Disney.  The kids were excited to see the sights and experience Disney for what it is to a child.  I was excited to experience the Disney experience from a User Experience standpoint.  Much has been written about the Disney Way and how […]

Danny Meyer at Gel 2007 on Vimeo

Danny Meyer at Gel 2007 on Vimeo on Vimeo via Danny Meyer at Gel 2007 on Vimeo. I know that this video is a couple of years old, but it does not matter.  What he talks about, hospitality, applies to every industry.  Think about how hospitality can be applied to the recruiting industry.  Think about […]

Design Thinking and Recruiting-There is no special sauce…..

I have done a lot of thinking about the recruiting industry and the misconceptions that go along with it.  One misconception is that there is a “secret process”  that some firms have that make them better than others….clients are led to believe that one firm has an advantage simply because their “process” is superior…….what a bunch […]

A Collection of Friends…..

I had a dinner party last night and the subject of contacts in business came up.  A couple of my guests were talking back and forth about the level of personal information that they divulge to their business contacts….basically the gist of the conversation was if you are only doing business with the person, how […]

Customer Experience Matters Now More Than Ever

The more I look around the more I wonder when companies are going to get the fact that people have choices.  The days of people flocking to a company or service simply because of who they are is over.  Now people have the opportunity to look around and determine what is best for them, and […]