Does It Tell A Story? – AVC

Does It Tell A Story? – AVC. Storytelling seems to be on everyone’s mind these days! There are companies dedicated to it, technology platforms that help you create and publish content (stories). Consulting firms that will work with you and your team to craft the “Corporate Story” etc…. You know what ?  I think it […]

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Why Customer “Relationships” Are Overrated | CustomerThink

  Why Customer “Relationships” Are Overrated | CustomerThink. I am not sure I totally agree with this statement, but there is some truth to what is being said…especially the last paragraph….it is a shame that most business don’t deliver on what they promise consistently…but it is good, very good in fact, for the companies that […]

ICEE

I read two interesting quotes today that I am going to use from now on as the litmus test for what I post to the web. The first is from Tony Hsieh, a guy who gets it in so many ways. ” Everything I post on the web has to be ICEE. It has to […]

The Process is broken…..

I have had a lot of conversations lately with both candidates and clients about the hiring process.  It appears to be broken.  In my mind there is no reason it should take more than a month to get someone hired! There is no reason interviews have gaps of weeks in between them! There is no […]

The Experience You Create Does Make a Difference

Last week my family and I spent the week in Orlando down at Disney.  The kids were excited to see the sights and experience Disney for what it is to a child.  I was excited to experience the Disney experience from a User Experience standpoint.  Much has been written about the Disney Way and how […]

Small Details Matter

Small Details Matter. Another great post from LifeDev.com It is all in the details….and the smallest ones are usually the ones that matter most….so pay attention…it makes a difference…. Spin

Design Thinking and Recruiting-There is no special sauce…..

I have done a lot of thinking about the recruiting industry and the misconceptions that go along with it.  One misconception is that there is a “secret process”  that some firms have that make them better than others….clients are led to believe that one firm has an advantage simply because their “process” is superior…….what a bunch […]

A Collection of Friends…..

I had a dinner party last night and the subject of contacts in business came up.  A couple of my guests were talking back and forth about the level of personal information that they divulge to their business contacts….basically the gist of the conversation was if you are only doing business with the person, how […]

Why is it so hard to just give a crap ??????

I have been in the recruiting game for 15 years now and it bugs me when the industry gets a bad rap.  Time and time again recruiters are thrown under the bus and railed against for issues that are out of their control.  However there is one issue, and it is key, that recruiters do […]

Customer Experience Matters Now More Than Ever

The more I look around the more I wonder when companies are going to get the fact that people have choices.  The days of people flocking to a company or service simply because of who they are is over.  Now people have the opportunity to look around and determine what is best for them, and […]