When is a ‘client’ not a client ? «

When is a ‘client’ not a client ? «. This is one area of recruitment where there is a grey area.  I have heard stories of companies signing every firm in town to their “vendor” list just to insure that they would not have their people poached….and this company had no intention of letting the […]

Why Customer “Relationships” Are Overrated | CustomerThink

  Why Customer “Relationships” Are Overrated | CustomerThink. I am not sure I totally agree with this statement, but there is some truth to what is being said…especially the last paragraph….it is a shame that most business don’t deliver on what they promise consistently…but it is good, very good in fact, for the companies that […]

Perfect Practice Makes Perfect

Lately I have had to do some thinking about metrics.  We are looking at particular metrics here at the Synergy Offices and working to decide which should be measured to optimize our performance.  We also plan to use those same metrics as a guide for new employees. I have to admit that in the beginning […]

The Experience You Create Does Make a Difference

Last week my family and I spent the week in Orlando down at Disney.  The kids were excited to see the sights and experience Disney for what it is to a child.  I was excited to experience the Disney experience from a User Experience standpoint.  Much has been written about the Disney Way and how […]

Danny Meyer at Gel 2007 on Vimeo

Danny Meyer at Gel 2007 on Vimeo on Vimeo via Danny Meyer at Gel 2007 on Vimeo. I know that this video is a couple of years old, but it does not matter.  What he talks about, hospitality, applies to every industry.  Think about how hospitality can be applied to the recruiting industry.  Think about […]

Small Details Matter

Small Details Matter. Another great post from LifeDev.com It is all in the details….and the smallest ones are usually the ones that matter most….so pay attention…it makes a difference…. Spin