Sanders Says – How To Be Great At Giving

Sanders Says – How To Be Great At Giving. We live in a world where giving should be at the forefront of everything we do, but instead it usually takes a back seat and we are more concerned about what’s in it for me, vs. how can I help someone else…… If we focus on […]

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Why Customer “Relationships” Are Overrated | CustomerThink

  Why Customer “Relationships” Are Overrated | CustomerThink. I am not sure I totally agree with this statement, but there is some truth to what is being said…especially the last paragraph….it is a shame that most business don’t deliver on what they promise consistently…but it is good, very good in fact, for the companies that […]

Gratitude As A Business Strategy | Fast Company

Gratitude As A Business Strategy | Fast Company. Who would have thought it right?  Saying Thank You as a strategy to grow your business.  Valuing your customers. Being grateful for what you have vs. complaining about what you don’t ! Sounds like common sense to me….but if it is then why are more people and […]

The Experience You Create Does Make a Difference

Last week my family and I spent the week in Orlando down at Disney.  The kids were excited to see the sights and experience Disney for what it is to a child.  I was excited to experience the Disney experience from a User Experience standpoint.  Much has been written about the Disney Way and how […]

Danny Meyer at Gel 2007 on Vimeo

Danny Meyer at Gel 2007 on Vimeo on Vimeo via Danny Meyer at Gel 2007 on Vimeo. I know that this video is a couple of years old, but it does not matter.  What he talks about, hospitality, applies to every industry.  Think about how hospitality can be applied to the recruiting industry.  Think about […]

Small Details Matter

Small Details Matter. Another great post from LifeDev.com It is all in the details….and the smallest ones are usually the ones that matter most….so pay attention…it makes a difference…. Spin

A Collection of Friends…..

I had a dinner party last night and the subject of contacts in business came up.  A couple of my guests were talking back and forth about the level of personal information that they divulge to their business contacts….basically the gist of the conversation was if you are only doing business with the person, how […]

Customer Experience Matters Now More Than Ever

The more I look around the more I wonder when companies are going to get the fact that people have choices.  The days of people flocking to a company or service simply because of who they are is over.  Now people have the opportunity to look around and determine what is best for them, and […]